If I have to wait for my car to arrive, will I be billed for my waiting time?
Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals)
Sedans - receive 30 minutes free on domestic and on international flights.
Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
SUVs - receive 30 minutes free on domestic and 50 minutes free on international flights.
How will I know when my car has arrived and who is my driver?
Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.
What sorts of vehicles may I expect?
All of our cars are new models 2014.
Luxury Sedans are either Cadillac, Lincoln Towncar or Mercedes S-Class sedans which are available in dark and light colors.
Stretch Limousines - 2014 models are all Lincoln Towncars and available in black and white colors. Also included in the limo is a TV, DVD and CD Player with a full sound system. A Bar is included with soft drinks.
Luxury Passenger Vans - for all airport pickups these vehicles can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers.
SUVs - can accommodate up to 6 passengers and up to 6 medium size luggage peices.
What is your credit card processing procedure?
At the time of the actual reservation Metropolitan Town Car only takes an authorization on the card to guarantee funds availability. It will show as "Pending funds" on your credit card account statement. The authorization amount is usually higher than the expected charges, just in case if you decide to make some additional stops you did not inform us of or change your destination. The final charge from Metropolitan Town Car will occur after the services provided by our company are complete (most sales will show on the same day).
What if I am unable to arrive in time for a reservation, "No Show"?
Call toll free 1.800.266.0255 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
Call 1.206.255.0333 or email in the event your plans or flight have been changed.
If I need to cancel a pick up, what are the requiremients?
Airport services can be changed or cancelled within up to 24 hours of the reservation to allow for cancelled or delayed flights. To avoid being charged for hourly services you must cancel your reservation at least 24 hours before service time*. You must provide confirmation # for each reservation.
Email your cancellation at least 24 hours before service
Fax your cancellation at least 24 hours before service
Phone your cancellation 24 hours
* Some vehicles such as Stretch SUVs and Limo Buses may be subject to 7 day cancellation policies in the event of specific busy days or events. The client will always be notified of this before making the reservation.
Do you have a Guarantee of Service?
After you have received your "Confirmation Ticket" with a Trip Number, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)
Where can I find your hourly rates?
Our rates are by the hour (BTH) also known as A/D (as directed). They vary by vehicle type and the hourly minimums are stated immediately next to the rates. These hourly minimum booking times stipulate that the reservation must be for at least this number of hours, which can include the garage time. Please call 1.800.266.0255 for a further explanation of these policies.